Build real world customer service skills with this ready to use 24 slide digital lesson focused on handling workplace complaints. Designed for transition, vocational, and careers classrooms, this engaging activity helps high school students practise practical job skills through realistic workplace scenarios they are likely to face in entry level jobs. Students explore 20 relatable complaint situations across a range of entry level workplaces, then discuss, problem solve, and role play professional responses.
 
What’s Included?
24 Slide Digital Activity
Clear student introduction to customer service skills and workplace expectations
Simple 5 step complaint response model students can apply to any job
20 realistic workplace scenarios involving customer complaints
Question prompts for each scenario
Easy reading text with images to support understanding
Tips for managing customer complaints student page
 
Who is it for?
Transition classrooms
Vocational education programs
Career readiness courses
Work education classes
Life skills programs
Students with limited work experience
This resource works well for whole class instruction, small group discussion, supported learning environments, and role play based lessons. It is ideal for students who need explicit teaching of social and workplace expectations.

You will enjoy:
 
No prep digital format
Realistic and age appropriate scenarios
Clear structure for discussion
Strong focus on practical customer service skills
Built in reflection for accountability
 
If you are teaching customer service skills, preparing students for entry level employment, or building confidence in managing complaints in real world workplace scenarios, this lesson gives you everything you need for an engaging 60 minute session.