Build real world customer service skills with this ready to use 24 slide digital lesson focused on handling workplace complaints. Designed for transition, vocational, and careers classrooms, this engaging activity helps high school students practise practical job skills through realistic workplace scenarios they are likely to face in entry level jobs. Students explore 20 relatable complaint situations across a range of entry level workplaces, then discuss, problem solve, and role play professional responses.

What’s Included?

24 Slide Digital Activity

Clear student introduction to customer service skills and workplace expectations Simple 5 step complaint response model students can apply to any job 20 realistic workplace scenarios involving customer complaints Question prompts for each scenario Easy reading text with images to support understanding

Tips for managing customer complaints student page

Who is it for?

• Transition classrooms

• Vocational education programs

• Career readiness courses

• Work education classes

• Life skills programs

• Students with limited work experience

This resource works well for whole class instruction, small group discussion, supported learning environments, and role play based lessons. It is ideal for students who need explicit teaching of social and workplace expectations.

You will enjoy:

• No prep digital format

• Realistic and age appropriate scenarios

• Clear structure for discussion

• Strong focus on practical customer service skills

• Built in reflection for accountability

If you are teaching customer service skills, preparing students for entry level employment, or building confidence in managing complaints in real world workplace scenarios, this lesson gives you everything you need for an engaging 60 minute session.